First aid for the brain: Simply visualize and moderate!

Practical training and workshop on the basics

Workshop: Service standards

Joint definition of standards in service communication

Workshop: Positioning and individual project planning

Intensive preparation of a long-term process

Practical training and workshop on the basics of visual facilitation/live graphic recording

Communication in the digital service world – guidance over distance

An introduction to virtual work situations – purely practical

Conflict talks for service executives

Communicating critical topics correctly with employees and customers

Travel safety for technicians and other frequent travelers

Safety training for technicians worldwide

Intercultural competence in training

Seminar on managing international heterogeneous learning groups

Spare parts sales and consulting for the in-house service

A sales-oriented telephone training for service

Time and self-management in service

Target planning in the service organisation

Professional in service sales

A practical training for successful quality sales in service contracts, repairs and parts

The service technician as an opportunity user

A sales-oriented communication training for local practitioners

The service technician as a customer-binding success factor

A communication training on excellent handling of service customers for the practitioners on site

Leadership training for the service

How to Lead Service Employees to Service Excellence

Fit for global service

Intercultural competence for technicians working abroad

Telephone support training

Competent and professional technical service assistance

Workshop Troubleshooting methodology

Technical errors on the trail – systematic and well thought out

Workshop Methodological Troubleshooting

Tracking down technical errors - systematically and thoughtfully

Practical service communication in English

Intensive hands-on training in application-oriented specialist English for technicians

Module 1 Certified Technical Trainer TTxTT

Basic seminar "Basics Train the Technical Trainer"

Module 2 Certified Technical Trainer TTxTT

Training concept and documentation

Module 3 Certified Technical Trainer TTxTT

Practical training/preparation for certification

Module 5 Certified Technical Trainer TTxTT

International Training

Module 4 Certified Technical Trainer TTxTT

Final exam/certification

Train the Technical Trainer

Systematic tool for the efficient transmission of complex knowledge and the competent handling of groups