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Privacy Policy
Name and contact of the controller pursuant to Article 4 (7) GDPR

KDT GmbH Die Kundendienst-Trainer
Kurze Str. 7
89522 Heidenheim an Brenz
Deutschland

Phone: +49 921 980 324
Fax: +49 921 970 023
Email: info(at)kundendienst-trainer.de

Security and Protection of Your Personal Data

We consider it our primary task to maintain the confidentiality of the personal data you provide and to protect it from unauthorized access. Therefore, we apply the utmost care and the latest security standards to ensure maximum protection of your personal data.

As a private company, we are subject to the provisions of the European General Data Protection Regulation (GDPR) and the regulations of the Federal Data Protection Act (BDSG). We have taken technical and organizational measures to ensure that both we and our external service providers comply with the privacy regulations.

Definitions

The legislator requires that personal data be processed lawfully, in good faith, and in a way that is comprehensible to the data subject ("lawfulness, processing in good faith, transparency"). To ensure this, we inform you of the individual legal definitions, which are also used in this privacy policy:

  1. Personal Data
    "Personal data" means any information relating to an identified or identifiable natural person (hereinafter "data subject"); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
  2. Processing
    "Processing" means any operation or set of operations performed on personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
  3. Restriction of Processing
    "Restriction of processing" means the marking of stored personal data with the aim of limiting their future processing.
  4. Profiling
    "Profiling" means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyze or predict aspects concerning that natural person's performance at work, economic situation, health, personal preferences, interests, reliability, behavior, location, or movements.
  5. Pseudonymization
    "Pseudonymization" means the processing of personal data in such a manner that the personal data can no longer be attributed to a specific data subject without the use of additional information, provided that such additional information is kept separately and is subject to technical and organizational measures to ensure that the personal data are not attributed to an identified or identifiable natural person.
  6. Filing System
    "Filing system" means any structured set of personal data that is accessible according to specific criteria, whether centralized, decentralized, or dispersed on a functional or geographical basis.
  7. Controller
    "Controller" means the natural or legal person, public authority, agency, or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data; where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria for its nomination may be provided for by Union or Member State law.
  8. Processor
    "Processor" means a natural or legal person, public authority, agency, or other body which processes personal data on behalf of the controller.
  9. Recipient
    "Recipient" means a natural or legal person, public authority, agency, or another body to which personal data are disclosed, whether a third party or not. However, public authorities that may receive personal data in the framework of a particular inquiry in accordance with Union or Member State law shall not be regarded as recipients; the processing of those data by those public authorities shall be in compliance with the applicable data protection rules according to the purposes of the processing.
  10. Third Party
    "Third party" means a natural or legal person, public authority, agency, or body other than the data subject, controller, processor, and persons who, under the direct authority of the controller or processor, are authorized to process personal data.
  11. Consent
    "Consent" of the data subject means any freely given, specific, informed, and unambiguous indication of the data subject's wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her.
Lawfulness of Processing

Processing of personal data is only lawful if there is a legal basis for the processing. The legal basis for processing can be according to Article 6(1)(a) – (f) GDPR:

  1. The data subject has given consent to the processing of his or her personal data for one or more specific purposes;
  2. processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract;
  3. processing is necessary for compliance with a legal obligation to which the controller is subject;
  4. processing is necessary in order to protect the vital interests of the data subject or of another natural person;
  5. processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;
  6. processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child.
Information on the Collection of Personal Data

When you contact us by email or via a contact form, the data you provide (name, email address, phone number, address, company, role, company address, voluntary additional information) will be stored by us to answer your questions. We delete the data arising in this context once storage is no longer necessary or restrict processing if statutory retention obligations exist.

Collection of Personal Data When Visiting Our Website

When using the website purely for informational purposes, i.e., if you do not register or otherwise provide us with information, we only collect the personal data that your browser transmits to our server. If you wish to view our website, we collect the following data, which is technically necessary for us to display our website to you and to ensure stability and security (legal basis is Art. 6(1) sentence 1 lit. f GDPR):

  • IP address
  • Date and time of the request
  • Time zone difference to Greenwich Mean Time (GMT)
  • Content of the request (specific page)
  • Amount of data transferred
  • Website from which the request originates
  • Browser
  • Operating system and its interface
  • Language and version of the browser software.
Definitions

Use of Cookies

(1) In addition to the aforementioned data, cookies are stored on your computer when you use our website. Cookies are small text files that are stored on your hard drive, assigned to the browser you are using, and that provide certain information to the party setting the cookie. Cookies cannot run programs or transmit viruses to your computer. They serve to make the website more user-friendly and efficient.

(2) This website uses the following types of cookies, whose scope and functionality are explained below:

  • Transient cookies (see a.)
  • Persistent cookies (see b.).
  1. Transient cookies are automatically deleted when you close the browser. These include session cookies. These store a so-called session ID, with which various requests from your browser can be assigned to the shared session. This allows your computer to be recognized when you return to our website. Session cookies are deleted when you log out or close the browser.
  2. Persistent cookies are automatically deleted after a specified period, which may vary depending on the cookie. You can delete cookies in the security settings of your browser at any time.

(3) You can configure your browser settings according to your wishes and, for example, refuse the acceptance of third-party cookies or all cookies. Please note that you may not be able to use all functions of this website.

(4) We use cookies to identify you for subsequent visits if you have an account with us. Otherwise, you would have to log in again for each visit.

(5) The Flash cookies used are not collected by your browser but by your Flash plug-in. These store the necessary data regardless of the browser you use and have no automatic expiration date. If you do not want Flash cookies to be processed, you must install an appropriate add-on, such as “Better Privacy” for Mozilla Firefox or the Adobe Flash Killer Cookie for Google Chrome.

Children

Our offer is generally aimed at adults. Persons under the age of 16 should not and may not transmit personal data to us without the consent of their parents or legal guardians.

Rights of the Data Subject

(1) Withdrawal of Consent

If the processing of personal data is based on consent, you have the right to withdraw the consent at any time. The withdrawal of consent does not affect the lawfulness of the processing carried out based on the consent before its withdrawal.

You may contact us at any time to exercise your right to withdraw consent.

(2) Right to Confirmation

You have the right to request confirmation from the controller as to whether personal data concerning you is being processed. You can request confirmation at any time using the contact details provided above.

(3) Right of Access

If personal data is being processed, you can request access to the personal data at any time and to the following information:

  1. the purposes of the processing;
  2. the categories of personal data being processed;
  3. the recipients or categories of recipients to whom the personal data has been or will be disclosed, in particular recipients in third countries or international organizations;
  4. where possible, the planned retention period for the personal data, or if this is not possible, the criteria used to determine that period;
  5. the existence of a right to rectification or deletion of personal data concerning you or to restrict processing by the controller, or to object to such processing;
  6. the right to lodge a complaint with a supervisory authority;
  7. if the personal data was not collected from the data subject, any available information about the source of the data;
  8. the existence of automated decision-making, including profiling, as referred to in Article 22(1) and (4) GDPR and, at least in these cases, meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing for the data subject.

If personal data is transferred to a third country or an international organization, you have the right to be informed about the appropriate safeguards pursuant to Article 46 GDPR regarding the transfer. We will provide you with a copy of the personal data undergoing processing. For any further copies you request, we may charge a reasonable fee based on administrative costs. If you submit the request electronically, the information will be provided in a commonly used electronic format unless otherwise requested. The right to receive a copy under paragraph 3 must not adversely affect the rights and freedoms of others.

(4) Right to Rectification

You have the right to request the rectification of inaccurate personal data concerning you without undue delay. Taking into account the purposes of the processing, you have the right to have incomplete personal data completed, including by means of providing a supplementary statement.

(5) Right to Erasure ("Right to be Forgotten")

You have the right to request the controller to delete personal data concerning you without undue delay, and we are obliged to delete personal data without undue delay where one of the following grounds applies:

  1. The personal data is no longer necessary in relation to the purposes for which it was collected or otherwise processed.
  2. The data subject withdraws the consent on which the processing is based according to Article 6(1)(a) or Article 9(2)(a) GDPR, and there is no other legal ground for the processing.
  3. The data subject objects to the processing pursuant to Article 21(1) GDPR, and there are no overriding legitimate grounds for the processing, or the data subject objects to the processing pursuant to Article 21(2) GDPR.
  4. The personal data has been unlawfully processed.
  5. The erasure of the personal data is necessary for compliance with a legal obligation in Union or Member State law to which the controller is subject.
  6. The personal data has been collected in relation to the offer of information society services referred to in Article 8(1) GDPR.

If the controller has made the personal data public and is obliged pursuant to paragraph 1 to erase it, the controller, taking into account available technology and the cost of implementation, shall take reasonable steps, including technical measures, to inform controllers that are processing the personal data that the data subject has requested the erasure of any links to, or copy or replication of, those personal data.

The right to erasure ("Right to be Forgotten") does not apply to the extent that processing is necessary:

  • for exercising the right of freedom of expression and information;
  • for compliance with a legal obligation that requires processing by Union or Member State law to which the controller is subject or for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;
  • for reasons of public interest in the area of public health in accordance with Article 9(2)(h) and (i) and Article 9(3) GDPR;
  • for archiving purposes in the public interest, scientific or historical research purposes, or statistical purposes in accordance with Article 89(1) GDPR, in so far as the right referred to in paragraph 1 is likely to render impossible or seriously impair the achievement of the objectives of that processing; or
  • for the establishment, exercise, or defense of legal claims.

(6) Right to Restriction of Processing

You have the right to request that we restrict the processing of your personal data if one of the following applies:

  1. the accuracy of the personal data is contested by the data subject, for a period enabling the controller to verify the accuracy of the personal data;
  2. the processing is unlawful, and the data subject opposes the erasure of the personal data and requests the restriction of its use instead;
  3. the controller no longer needs the personal data for the purposes of the processing, but the data subject requires it for the establishment, exercise, or defense of legal claims; or
  4. the data subject has objected to processing pursuant to Article 21(1) GDPR pending the verification of whether the legitimate grounds of the controller override those of the data subject.

Where processing has been restricted under the above conditions, such personal data shall, with the exception of storage, only be processed with the data subject's consent or for the establishment, exercise, or defense of legal claims, or for the protection of the rights of another natural or legal person, or for reasons of important public interest of the Union or a Member State.

To exercise the right to restriction of processing, the data subject may contact us at any time using the contact details provided above.

(7) Right to Data Portability

You have the right to receive the personal data concerning you, which you have provided to us, in a structured, commonly used, and machine-readable format, and you have the right to transmit that data to another controller without hindrance from the controller to which the personal data has been provided, where:

  1. the processing is based on consent pursuant to Article 6(1)(a) or Article 9(2)(a) or on a contract pursuant to Article 6(1)(b) GDPR; and
  2. the processing is carried out by automated means.

In exercising your right to data portability pursuant to paragraph 1, you have the right to have the personal data transmitted directly from one controller to another, where technically feasible. The exercise of the right to data portability shall be without prejudice to the right to erasure ("Right to be Forgotten"). This right shall not apply to processing necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.

(8) Right to Object

You have the right to object, on grounds relating to your particular situation, at any time to processing of personal data concerning you that is based on Article 6(1)(e) or (f) GDPR, including profiling based on those provisions. The controller shall no longer process the personal data unless the controller can demonstrate compelling legitimate grounds for the processing that override the interests, rights, and freedoms of the data subject or for the establishment, exercise, or defense of legal claims.

Where personal data is processed for direct marketing purposes, you have the right to object at any time to the processing of personal data concerning you for such marketing, which includes profiling to the extent that it is related to such direct marketing. If you object to processing for direct marketing purposes, the personal data shall no longer be processed for such purposes.

In the context of the use of information society services, and notwithstanding Directive 2002/58/EC, you may exercise your right to object by automated means using technical specifications.

To exercise the right to object, the data subject may contact us at any time using the contact details provided above.

(9) Automated Individual Decision-Making, Including Profiling

You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you. This does not apply if the decision:

  1. is necessary for entering into, or performance of, a contract between the data subject and a data controller;
  2. is authorized by Union or Member State law to which the controller is subject and which also lays down suitable measures to safeguard the data subject's rights and freedoms and legitimate interests; or
  3. is based on the data subject's explicit consent.

In cases referred to in points (1) and (3), the data controller shall implement suitable measures to safeguard the data subject's rights and freedoms and legitimate interests, at least the right to obtain human intervention on the part of the controller, to express their point of view, and to contest the decision.

The data subject may exercise this right at any time by contacting the relevant data controller.

(10) Right to Lodge a Complaint with a Supervisory Authority

Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work, or place of the alleged infringement, if you consider that the processing of personal data relating to you infringes the GDPR.

(11) Right to Effective Judicial Remedy

Without prejudice to any available administrative or non-judicial remedy, including the right to lodge a complaint with a supervisory authority pursuant to Article 77 GDPR, you have the right to an effective judicial remedy where you consider that your rights under this Regulation have been infringed as a result of the processing of your personal data in non-compliance with this Regulation.

We look forward to seeing you!
KDT GmbH
Die Kundendienst-Trainer
Kurze Str. 7
89522 Heidenheim an der Brenz

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