Martin Wiesend The customer service trainers in the specialised media
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The Technical Training Forum
THE forum for the professional exchange of technical trainers and academy directors in companies.
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Communication training - Untapped opportunities in the spare parts business of German mechanical engineering
A customer call about a spare part can be dealt with in two ways: either as a purely administrative matter relating to the delivery of a single part, or as a signal from the customer that there is a problem where they need professional assistance. Either way, the individual spare part is only a factor in the overall context. In the latter case, this may result in an additional precautionary part sale, a service technician deployment, customer training or the like.
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Ester Meier introduces herself.
The MW team introduces itself to the dynamic Ester Meier. She has enriched our team since 2020 with her energy ... see for yourself. #team #energy
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Nonverbal communication - gesture - tool No. 9 in the service
Tools that work in service! Tool #09 - Gestures in nonverbal communication. An excerpt from our 18-part toolbox in service communication
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Conducting technical training online - TTxTT Train the technical Trainer
Train smarter - not harder! Our new e-learning training series starts with the TTxTT
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How to become "Certified Technical Trainer TTxTT practice-tested"
All the facts about the only certification specifically targeted at Technical Trainers
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Opportunities in the spare parts business
Are there untapped opportunities in the spare parts business? Mechanical engineering?
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Get out of your comfort zone
Unveiling of the Martin Wiesend & Partner X-Bow at KVD Service World 2014
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Will you also be "Certified Technical Trainer TTxTT practice-tested"
First university certified training for technical trainers in Germany
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