As the specialist for the company's machines and systems, the technical trainer, service technician or application technician imparts the necessary expertise in handling the complex technology. Target groups can be machine operators, maintenance personnel of the customer and own technicians. The participants themselves can be multipliers, who in turn have to instruct users.

Depending on the effect of the training, this has a variety of impacts on hotline attendance, warranty cases, customer satisfaction and customer satisfaction. The professional competence of the trainer is almost always very good, but what about his mediation skills? Has he had the opportunity to develop his skills systematically and under guidance?

Most of the time the issue is very complex. It touches on many questions:

Is it divided into meaningful sections?
Is it explained in a participatory way?
Is the media use appropriate and timely?
Does your coach have an eye on whether you understand the whole thing?
Understanding is not yet skill. Does practice and repetition ensure that the learner really can?
And last but not least – time is money: is the mediation efficient?

All these aspects must be seen against the background that there are also difficult participants in technical groups.

Training goals

Mastering instruments for quality assurance
Use the learning potential of the participants to a greater extent
Enabling use of timely media usage
Visualisation for effective knowledge transfer
Many tips and tricks in difficult situations

Educational content

At the end of the face-to-face and blended learning part, the participant has mastered the principles in the following areas:

Effective management of groups
- Effective/competent performance as a leader
- Constructive handling of disruptions
- Initiating positive group formation
- Triggering participation/activity
- Generating and directing attention
- Principles of Group Dynamics
Training concept
- How different target groups learn
- From training question to training concept
- Target group friendly training design
- Learning objectives and learning success checks in training
Know the key methods
- Presentation/Presentation (Beamer/Flipchart)
- Inquiry/lecture (with and without visualisation)
- Visualized explanations on flipchart/board
- Use of small group work
- 4-step method in technical education
- Explaining and training on equipment/machines
Mastering media use and methods
- Performance of individual media
- Exercises for flipchart/board, clipboard and beamer
- Classroom training scenarios
- Technical training on equipment/machines
- Lively, efficient and effective training design