“I've been waiting for weeks for my appointment to be confirmed and I just can't get a clear answer from Saudi Arabia.”
German companies are increasingly sending their service technicians to Arab countries from Mauritania to the United Arab Emirates, but some things are different there than usual.
This intercultural training course on the Arab world is designed to help avoid misunderstandings and conflicts with local customers and employees during preparation and deployment in the countries. Travel safety aspects are also included.
CONTENTS:
- Overview of Arab countries - similarities and differences
- Relationship building and trust
- The importance of time agreements and deadlines
- Different communication styles
- Prayer times and Ramadan - religion in working life
- Honor and dignity - rules of cooperation
- Working and leadership styles
- Customer expectations of the service technician
- Dos and don'ts
- Greetings and courtesies
- Travel safety in Arab countries
- What to do in an emergency
- Case studies
YOUR PERSONAL BENEFIT
Service technicians gain a comprehensive insight into Arab and their own cultures, enabling them to work in Arab countries in a relaxed manner.
FROM A MANAGEMENT PERSPECTIVE: satisfied Arab customers; satisfied, well-prepared employees; compliance with the duty of care for employees.