Managing and managing service technicians - even before the buzzwords of digitization and virtualization - has always been a challenge, as they require a high degree of freedom. In addition, as a manager, team leader or even as a dispatcher, you rarely see "his' team.
In addition, on-site technicians sometimes receive different work orders from multiple sides. In addition, it is important to motivate employees or project colleagues and build trust even without face-to-face contact. The more international service is provided today, the more demands on leadership.