As the specialist for the company's machinery and equipment, the service technician, application technician or technical trainer provides operators, the customer's maintenance staff and their own technicians with the necessary expertise in handling the complex technology. Depending on the impact of the training, this has a varied impact on hotline attendance, warranty cases, coolant issues and customer satisfaction.
The coach's professional competence is almost always very good, but what about his mediation skills? Has he had the opportunity to develop his skills systematically and under guidance?
Most of the time the issue is very complex. It touches on many questions:
- Is it divided into meaningful sections?
- Is it explained in a participatory way?
- Is the media use appropriate and timely?
- Does your coach have an eye on whether you understand the whole thing?
- Understanding is not yet skill. Does practice and repetition ensure that the learner really can?
- And last but not least – time is money: is the mediation efficient?
All these aspects must be seen against the background that there are also difficult participants in technical groups.
This trainer seminar addresses all of these topics. It uses the knowledge gained from the everyday life of technical trainers to teach a variety of effective techniques, methods, planning approaches and real-life experiences.
Here, you'll learn the intricacies of dealing with the group and how to effectively visualize your topics. You'll benefit from plenty of tips to optimize your training concepts.
Here you will learn the tools for learning processes and group dynamics in heterogeneous groups with different cultural affiliations.
Note:
This four-day Train the Technical Trainer seminar opens you up to our unique TTxTT Certified Technical Trainer training programme. Upon successful completion it can be directly recognised as Module 1.