A service technician is rarely a passionate salesperson, but he or she is passionate about technology. The technician often has sales opportunities that many salespeople envy: preventive solutions, service contracts, additional equipment, etc.
In purely technical training concepts, the knowledge of how to deal with customers has unfortunately fallen short. Customer loyalty, however, depends not only on the objective quality of the performance, but also on feelings. Good salespeople know how to take advantage of this opportunity.
In order for the service technician to turn these opportunities into successes, they must want to advise and sell, and they must know how. We train both. Therefore, this training expands the ability of your service employees to realize real, long-term and profit-driven customer loyalty through customer-centric thinking and strategic orientation, even in difficult situations. It sharpens the eye for critical situations (e.g., a customer about to leave) and brings the service employees into the sales strategy both emotionally and technically.