The quality of people management is also crucial to service performance and cost. The high customer expectations of service quality and willingness to service can only be met with highly committed employees on tight budgets.
Leadership in the service is a particular challenge, as field staff require high degrees of freedom to deliver services successfully and flexibly. On the other hand, clear leadership is also needed across distances.
Reliable communication between the nearby in-house service and the remote field service is also a challenging task for service leaders.
The seminar includes 2 online modules of 4 h plus a 2-day face-to-face training.
Next training round:
05.10. & 01/12/2023 Online Training 02.11. - 03/11/2023 Face-to-face training in the Kassel region