‘Never again India!’ There are service technicians who like India, and there are service technicians who no longer want to work there after their first visit.
Opinions are divided when it comes to the country. For or against. There is almost nothing in between. But it's all a matter of good preparation. With background knowledge, many things become understandable, the different communication style, influence of family, expectations in business when working together and much more become clear. In addition to background knowledge about India, it also deals with the service technicians' own cultural expectations, how to deal with stress and possible conflicts.
Aspects of travel safety are also included, because who likes to hit a cow on the motorway?
CONTENTS
- Basic knowledge of India
- Culture and cultures - self-reflection
- Important cultural models - comparing Germany and India
- Verbal and non-verbal communication - typical misunderstandings
- The importance of hierarchies
- Leadership and working styles
- Religion in everyday working life
- Different concepts of time
- The image of the service technician
- Expectations of the customer
- Expectations of support staff on site
- Travelling safety in India
- What to do in an emergency
- Case studies
YOUR PERSONAL BENEFIT
Service technicians gain a comprehensive insight into Indian and their own cultures, enabling them to work in India in a relaxed manner.
FROM A MANAGEMENT VIEWPOINT: Satisfied Indian customers and employees who are relaxed and well-prepared thanks to compliance with the duty of care.