We customer-service trainers tell you about ourselves
Core Competency
We work at that very human place where technical competence and customer satisfaction meet, applying our know-how and experience to any area where mainly technical services are provided. Our training seminars ensure that – even in difficult circumstances – servicing products also means serving customers. In this way, we also strengthen the sales abilities of service employees. Our constant contact with customer service technicians ensures our clients a practical approach which we complement with a clear language tailored to the needs of each target audience.
Whom do we serve?
We work with the service divisions of companies in the following business sectors
- machine and plant construction
- technical consumer goods
- automotive
- IT
- building-service engineering
- medical technology
- chemicals
- construction
The Trainers
Martin Wiesend
Business degree, experience in trade and service firms, qualified outdoor trainer, NLP-Master training, over 10 years’ training experience, specialist in customer orientation and sales in customer service.
Werner Petschke
Business economist, many years’ marketing and management experience in building-materials production and sales, training as NLP-Practitioner, over 15 years’ training experience. Specialist in marketing, leadership and self-management.
Fred Kastens
Technical training, studies in civil engineering, adult education and industrial science, training as NLP-Master and coach, over 10 years’ training experience. Specialist in effective communication in management and meetings.
Bernd Grossmann
Studies in business economics with emphases in social psychology and human resources management (among others), many years’ experience in medical field sales, 10 years’ training experience, specialist primarily in sales and hotline training.
Gesa Krämer
M.A. in intercultural communication, business economics and Spanish. She has been responsible for personnel marketing in an international industrial company, has coached on-site technicians and sales engineers and coordinated the European launch of a new corporate strategy.
She monitors processes in intercultural management and sales and she provides coaching support to executives and expatriates worldwide. As an author, she has written about sales and foreign assignments as well as intercultural training for dealing with other cultures.
- German
- English
- French
- Spanish
Markus Eckstein
Electrician, customer service technician, office and field sales representative, product manager, sales and business manager in the electrical industry, freelance trainer. In addition to the topic of service, his training expertise includes methods for consistently successful sales, leadership, management and communication.
Ferdinand Soethe
Studies in horticulture, developer, software architect, consultant, product manager and trainer in the IT business. His main focus is on soft skills training in IT companies.