SEMINAR TOPICS - SEMINAR TOPICS - SEMINAR TOPICS - SEMINAR TOPICS
Seminar topics
The service-technician as a success factor in customer relationship Communication skills for daily work and for difficult and demanding customers.
Essential knowledge in service sales
Practical training for successfully selling service level agreements, spare parts and repairs.
Practical training for successfully selling service level agreements, spare parts and repairs.
Strong team-spirit – excellent service-results
Innovative outdoor-training for teamwork and motivation for a new way of service.
Innovative outdoor-training for teamwork and motivation for a new way of service.
Time management
Using your own time more effectively. Have a clear purpose. Well thought-out planning. More efficiency in your daily work.
Using your own time more effectively. Have a clear purpose. Well thought-out planning. More efficiency in your daily work.
Hotline training
Delivering helpdesk-support in a competent and professional way.
Delivering helpdesk-support in a competent and professional way.
Orientation and optimisation workshop for the service division
Leadership training for customer service
Competently leading service technicians and salespeople.
Competently leading service technicians and salespeople.
The service-technician as a ‘sales-opportunity-identifier’
Sales-oriented communication skills.
Sales-oriented communication skills.
Train the technical trainer
Tools for effective teaching & leadership in groups.
Tools for effective teaching & leadership in groups.
Complicated clients – awkward situations – big chances
How to get along well with critical clients.
How to get along well with critical clients.
Leadership in touch with other nationalities
Successfully handling cultural differences in daily work.
Successfully handling cultural differences in daily work.
Training for successful trade fair presentations for small and medium enterprises (SME)
Intensive training for planning and presentation at a trade fair.
Intensive training for planning and presentation at a trade fair.
How to keep your prices at an acceptable level even in hard times
Price-negotiation-training for service providers under price-pressure.
Price-negotiation-training for service providers under price-pressure.
Take your sales-chance on the phone
Telephone-behaviour-training to keep in touch with your target-group.
Telephone-behaviour-training to keep in touch with your target-group.