PROJECTS - PROJECTS - PROJECTS - PROJECTS - PROJECTS
Some exemplary projects
Better communication in heating-system customer service
Design and implementation of the topic “communication” for the first course in Bavaria on “SHK-Kundendiensttechniker/Schwerpunkt Heizung” (“Customer Service in Sanitation, Heating and Plumbing: Focus on Heating Systems”) in Traunstein and, subsequently, of numerous successful courses based on this design.
Stress and conflict management for drivers in wholesale steel delivery
Design and implementation of a training course for delivery drivers of a steel wholesaler in Baden-Württemberg to improve their ability to deal with time pressures, stress and conflicts with customers. Particular challenge: some drivers spoke very limited German.
Plastics machine manufacturer, global service
Further development of the customer-orientation and conflict-resolution skills for the globally active service technicians of a German plastics machine manufacturer.
Foremen, valve technology company
Training in communications and meeting-skills for managers and foremen of a western German valve-technology company.
International turning and milling machine manufacturer
Service-qualifications training for a large international tool-machine manufacturer’s European-wide service technicians and service managers. Seminar languages: German and English.
Leading global company, canteen kitchens
International service-management development for a leading global company in the canteen kitchen sector. Seminar language: English.
Austrian sports-bike manufacturer
Training for hotline-employees and service technicians and technical trainers for a sports-bike manufacturer which has been successful in motorcycle racing.
German printing-machine manufacturer
Qualification scheme in cross-cultural communication (Arab states) and business skills for the service employees and managers of a well-known German printing-machine manufacturer.
Leader in international plant construction
Design and implementation of a modular, service-oriented continuing education programme for an international leader in the construction of circuit-board production plants.